top of page
Structural
Political

The traditional view sees organizations as created and controlled by legitimate authorities who set goals, design structure, hire and manage employees, and ensure pursuit of the right objectives. The political view frames a different world: Organizations are coalitions composed of individuals and groups with enduring differences who live in a world of scarce resources. That puts power and conflict at the center of organizational decision making.

Authorities have position power, but they must vie with many other contenders for other forms of leverage. Contenders bring their own beliefs, values, and interests. They seek access to various forms of power and compete for their share of scarce resources in a finite organizational pie. From a political perspective, goals, structure, and policies emerge from an ongoing process of bargaining and negotiation among major interest groups. Sometimes legitimate authorities are the dominant members of the coalition, as is often true in small, owner-managed organizations. But large corporations are often controlled by senior management rather than by stockholders or the board of the directorsGovernment agencies may be controlled more by the permanent civil servants than by the political leaders at the top. The dominant group in a school district may be the teachers’ union instead of the school board or the superintendent. In such cases, rationalists see the wrong people setting the agenda. But the political view suggests that exercising power is a natural part of ongoing contests. Those who get and use power to their advantage will be winners. There is no guarantee that those who gain power will use it wisely or justly. But power and politics are not inevitably demeaning and destructive. Constructive politics is a possibility—indeed, a necessary option if we are to create institutions ans societies that are both just and efficient.

 

The human resource frame highlights the relationship between people and organizations. Organizations need people (for their energy, effort, and talent), and people need organizations (for the many intrinsic and extrinsic rewards they offer), but their respective needs are not always well aligned. When the fit between people and organizations is poor, one or both suffer: individuals may feel neglected or oppressed, and organizations sputter because individuals withdraw their efforts or even work against organizational purposes. Conversely, a good fit benefits both: individuals find meaningful and satisfying work, and organizations get the talent and energy they need to succeed.

 

In contrast to traditional views emphasizing rationality, the symbolic frame highlights the tribal aspect of contemporary organizations. It centers on complexity and ambiguity and emphasizes the idea that symbols mediate the meaning of work and anchor culture. An organization’s culture is built over time as members develop beliefs, values, practices, and artifacts that seem to work and are transmitted to new recruits. Defined as “the way we do things around here,” culture anchors an organization’s identity and sense of itself.

 

Human Resources
Symbolic

The Four Frames of Organizations

bottom of page